An unusual case in Italy has ended up in the Supreme Court, following a lawsuit filed by a tourist against a luxury five-star hotel over the service of bottled water.
The incident dates back to 2019, when the tourist repeatedly requested tap water during meals. She claimed she was willing to pay for the service, but the hotel continued to offer her only bottled water, in 0.75-liter bottles at a cost of around 7 euros each.
Following her complaint, the woman took the case to court, seeking around 2,700 euros in damages, arguing that drinking water should be considered a fundamental right and provided free of charge.
However, Italy's Supreme Court ruled in favor of the hotel, dismissing its claims. According to the ruling, there is no legal obligation for hotels or restaurants to serve tap water to customers during meals.
The court also stressed that customers are free to choose not to consume bottled water or to bring their own if they deem it necessary. The case has sparked debate in Italian public opinion on consumer rights, hospitality industry practices and the use of natural resources, especially at a time when environmental issues are receiving increasing attention.
