A complaint has reached the editorial office of BalkanWeb regarding products sold at the "Rossmann & Lala" store, where customers complain about discrepancies between the price and the actual quantity of products inside their packaging.
A citizen shows in a video that the bottle of laundry detergent she purchased turned out to be less than half full, despite being sold as a new and sealed product.
The customer says she felt cheated, having paid a relatively high price for an almost negligible amount.
In the video filmed by the customer, it is clear that the product is almost empty, raising serious questions about quality control and consumer respect.
This case raises concerns about transparency towards customers and the protection of their rights, while a reaction is expected from "Rossmann & Lala" or from the institutions responsible for market supervision.
