The company confirms that the problem was not related to a cyberattack or artificial intelligence. After technical intervention, services have begun to gradually recover in some regions.
Microsoft has clarified the cause of the global outage that affected its services, describing the incident as a technical problem caused by an error in the network infrastructure.
In a message to affected customers, the company's management team apologized for the inconvenience and thanked users for their patience, while confirming that a broad recovery of services is now being observed.
According to Microsoft's explanation, the problem started with an update to network ports, carried out a few months ago to increase capacity.
"This update introduced an error," the company's message said.
Microsoft explains that the flaw had not caused any known problems in recent months, but a recent change to the network activated the error, causing failures and increasing the load on the system.
This situation brought about a chain effect, spreading the disruption to other infrastructure services.
The company stressed that the incident was not the result of a cyberattack nor the activity of artificial intelligence agents.
Microsoft announced that the underlying error has been identified and fixed. However, due to the large volume of processes left in the queue during the outage, full recovery of customers and regions is being carried out gradually.
"The underlying error has been addressed and, due to a large backlog, we are gradually bringing customers and regions back online," the statement said.
